Know Before You Go

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• To maintain our reduced capacity, all Guests will need to pre-purchase admission in advance and RSVP for the day they wish to visit through our online registration system.
• Crocodile Cove Waterpark may reach capacity before the rest of the park and entry into the waterpark is not guaranteed.
• Those who have already purchased a ticket or Season Pass are encouraged to make a reservation through our online registration system.
• Walk-up visitors with a form of admission (ticket or Season Pass) will be admitted without a reservation until Lake Compounce’s predetermined capacity limit is reached.
• If the date you wish to visit is not available for a reservation, please select another day.
• Ticket and Season Pass sales will be conducted online. Third parties such as stores and community organizations will not sell hard tickets in 2020. To reduce hand-to-hand exchanges, tickets and Season Passes will not be sold at the park; they must be purchased online.
• All entrants (Guests, Team Members, Vendors, and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering Lake Compounce. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry. The travel party of a person denied entry will also be unable to visit that day.
• Per CDC guidelines, all entrants will be required to wear facial coverings, except for children under three.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform select work functions.
• Those without a facial covering will be able to purchase them at park retail locations.
• Automatic sanitizer stations have been added at the entrance and throughout the park dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitizing throughout the entrance areas including a thorough daily deep cleaning of all touchpoints with an EPA-approved sanitizer.
• To achieve six feet of social distance between travel parties, markers have been placed on the ground in all lines and waiting areas. Plexiglass barriers have been installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the parking and entrance areas will remind all (Guests, Team Members, Suppliers, and Contracted Partners) of the importance of following all rules during their time at Lake Compounce.

• Capacity of rides and indoor facilities within Lake Compounce will be closely monitored to ensure a minimum of six feet of social distancing between travel parties can be achieved.
• Capacity of pools and indoor facilities within Crocodile Cove Waterpark will be closely monitored to ensure a minimum of six feet of social distancing between travel parties can be achieved.
• Enhanced sanitization throughout the park including a thorough daily deep cleaning of all rides and touchpoints with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the park, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at park retail locations.
• Team Members are required to wear facial coverings and additional personal protective equipment, including gloves and face shields where necessary. However, Lifeguards will not wear facial coverings in compliance with water safety best practices.
• Guests on water rides and other select attractions must not wear facial coverings in compliance with water safety best practices.
• Team Members will monitor pools to ensure social distancing between travel parties, along with conducting standard water safety practices.
• Guests must remove their facial coverings to engage in water-related activities, including pools and water slides. Coverings may also be removed to eat or drink.
• Some attractions may be closed for the entirety of the summer if Lake Compounce management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved. Please check our Ride Status Updates page for the most up-to-date information.

• Before opening, all non-porous surfaces, high touchpoints (door knobs, door handles, tables, chairs, push plates, railings, light and air control switches) will be thoroughly disinfected and on a routine schedule after opening.
• Different Entrance and Exit will be designated when possible to avoid or reduce face to face exposure.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). Also, employees will frequently sanitize all contact points.
• Tables and other Guest seating have been adjusted to ensure six feet of distance between all travel parties.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields where appropriate. Hair restraints are required by Lake Compounce in all kitchen areas.
• Guests may remove their facial coverings to eat and drink.
• Grab & Go is permissible only if the items are individually packed with appropriate labels and bottled drinks.
• Self-serve food, condiments, and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Soda Souvenir Cup refills will be served over the counter by an attendant using paper cups.
• Napkins will still be available from the no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

Is the 2020 Preschool Play Pass extended into next year?
The Preschool Play Pass has not been extended, however, if your child still qualifies for the pass in 2021, you will have the opportunity to register for one as long as you still have a season pass.

Does the 2020 Summer Saver Season Pass include next year as well?
No, the Summer Saver Season Pass is valid only through the end of this Summer and expires on September 20, 2020.

Does my 2020 Bronze Pass include 2020 & 2021 Seasonal Events (Haunted Graveyard & Holiday Lights) since it has been extended?
No, Bronze Season Passes are still limited to just the summer seasons.

Has my All Season Parking Pass and All Summer Dining Pass been extended into next year?
All Season Parking Passes and All Summer Dining Passes purchased before June 1, 2020 have been extended through the 2021 Season as well. The All Summer Dining Pass is still restricted to the Summer Seasons only. The All Season Parking Passes will expire on 12/31/2021.

Can I purchase a 2020-21 Season Pass?
2020 Silver, Gold, and Gold Deluxe Season Passes have been extended to include the 2021 season through the end of Holiday Lights. Bronze Season Passes will include Summer 2020 and Summer 2021.
Passholders who purchased a 2021 pass extension will receive a credit and get next year free.

Will I receive a refund on my pre-purchased admission tickets?
Good Any Day tickets purchased before June 8, 2020 will be valid through the entirety of the 2020 or 2021 Summer Season, and Date-Restricted Tickets will be accepted any day of the 2020 or 2021 Summer Season. Guests with additional questions about their tickets can email info@lakecompounce.com to connect with our Guest Services staff.

I had a School Picnic or Group Event scheduled but can no longer visit. What now?
Surcharges, deposits and date blackouts will be waived on group outing tickets, including school picnic tickets. Group Outing Planners should contact the Lake Compounce Group Sales department by emailing groupsales@lakecompounce.com to discuss options to reschedule early-season outings.

Is Bear Creek Campground accepting reservations for 2021?
Yes, the campground is accepting reservations for 2021.

To streamline the check-in process, we are encouraging all guests to pay online prior to arrival. A link to pay your final balance will be sent to you via a confirmation email.

To learn more about what to expect at the campground this summer, click here.

How can I contact someone about my visit at Bear Creek Campground?
Please email info@lakecompounce.com. Include the name on your reservation and the date you planned on visiting. Our team will respond as quickly as possible.

In keeping with the recommendation of the Centers for Disease Control and Prevention, and in following with orders from the Connecticut Department of Health, all Team Members and Guests aged two (2) and up are required to wear facial coverings while at the park.

• Fully cover an individual’s nose and mouth and allow the guest to remain hands-free
• Fit snugly but comfortably against the side of the face
• Be made of breathable material, either disposable or reusable

Costume masks are not considered appropriate and are prohibited. Face shields are not permitted on any attractions and are not a substitute for a facial covering. Face shields are permitted within the park when worn with an acceptable facial covering.
If you forget your facial covering, we will have some for purchase at the park.

Facial Coverings are required:

• To enter the park
• Throughout the property
• On attractions (except for water-based attractions)
• In queue lines (except for lines for water-based attractions)
• Enclosed locations (retail stores, bathrooms, locker pavilions, First Aid, etc.)

Facial Coverings are not required:

• In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water-based attractions, including pools and slides
• Traveling between attractions in the waterpark
• While eating or drinking
• For lifeguards on station

Yes. In accordance with state and federal health and safety guidelines, all entrants will be required to follow all COVID-19-related protocols regardless of their vaccination status. We are employing an abundance of caution in order to ensure the health and safety of all Team Members, Guests, and other visitors. We will continue to require facial coverings, social distancing, and other policies until such a time as health authorities deem it appropriate to frequent public places without such precautions in place. We will continue to closely monitor local, state, and federal developments and adapt our policies as conditions evolve. Please consult our FAQ questions “Do I have to wear a facial covering?” and “When do I have to wear a facial covering?” for additional information.

No, you are not expected to socially distance from your travel party in the park or on rides. However, single riders will be appropriately spaced according to the CDC and local health guidelines. Guests will be required to self-sanitize prior to boarding an attraction. Each attraction is equipped with a sanitizer station for your convenience.

While we always strive to have every ride open and operational, due to the pause on preseason preparations as well as new safety procedures, some rides may be delayed or closed for the season.

Please check our website prior to your visit for information on any closed attractions or buildings.

Yes, we are still accepting applications! To prepare for the upcoming season we will be hosting all interviews and orientations virtually. You can apply online by clicking here.