Safety is Our #1 Priority
For your safety and enjoyment at our Park, please carefully read all of the text below. Failure to follow any of the regulations, conditions and instructions set forth below may result in serious injury to yourself or other individuals. Individuals not following Park rules and safety instructions, will be subject to immediate ejection from the Park without refund.
Safety is always #1 at the Park. Our goal is to accommodate all guests to enable them to fully enjoy our Park.
Park Safety Standards – General Principles. Please understand that people may be excluded or removed from certain rides, attractions, areas of the park, and/or certain activities, in the interests of safety as determined by Park personnel.
This may include, but is not limited to, concerns with sight-disabled people who need adequate eyesight to safely engage in an activity, height and weight restrictions, mobility and/or use and existence of all limbs in a stable and coordinated manner, a clear and alert mind which is unaffected by mental disability or other hindrance, being under the influence of any substances (whether legal or illegal, drugs or medications, alcohol, or any other chemicals and substances), signs of heat illness, any loose headwear or clothing or apparel which may damage property or pose a hazard to a guest or others, and whether or not a person may appear to be ill or injured or otherwise unable to safely participate.
For Your Safety:
WARNING! Assess Your Capabilities BEFORE You “Just Do It”
Rides and other attractions at the Park can provide our guests with wonderful memories and exhilarating fun! But amusement and water rides also can be adrenaline-pumping activities which put substantial strain and forces on your body and senses, through rapid acceleration, speed, sudden movements, and the unpredictable motion of a ride, which may thrust your body about in different directions, causing muscular strain and stress on your body such as on your neck and back, and accelerated heart rate and blood pressure.
DO NOT PARTICIPATE IN ANY RIDE, ACTIVITY OR ATTRACTION, IF YOU ARE UNDER THE INFLUENCE OF ANY ALCOHOL, DRUGS (WHETHER LEGAL MEDICATION OR ILLEGAL SUBSTANCES) OR OTHER SUBSTANCES WHICH MAY AFFECT YOUR HEALTH, SENSES, AND BODY REFLEXES AND COORDINATION.
DO NOT PARTICIPATE IN ANY RIDE, ACTIVITY OR ATTRACTION, IF YOU HAVE ANY HEALTH CONDITIONS OR PRE-EXISTING CONDITIONS OR INJURIES, OR IF YOU ARE TOO AFRAID TO PARTICIPATE, INCLUDING WITHOUT LIMITATION HEART, NERVE, MUSCLE, BACK, NECK, BONE, JOINT, BRAIN, EYE, EAR, OR OTHER AILMENT OR INJURY, OR IF YOU ARE PREGNANT OR HAVE HAD SURGERY IN THE PAST FEW MONTHS OR IF YOU ARE STILL RECOVERING FROM ANY ILLNESS OR MEDICAL CONDITION, TREATMENT OR PROCEDURE. ONLY YOU CAN DETERMINE IF YOU FEEL GOOD ENOUGH TO SAFELY PARTICIPATE IN A RIDE OR ATTRACTION. THE PARK DOES NOT, AND CANNOT, GUARANTEE YOUR HEALTH, AND YOU FULLY ASSUME ALL RISKS OF ANY PARK RIDE OR ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE.
Each guest at our Park has legal and moral obligations to act responsibly on all rides and attractions.
All amusement rides are physical activities which pose inherent risks. You must at all times act in a responsible manner to safeguard your own health and safety, and refrain from anything which poses a risk to others. Carefully read and obey all warning signs and instructions, attendant instructions, and recorded safety messages. Watch how rides are loaded and unloaded. To the extent possible, observe rides in action before going on. Watch where you are walking. Ask questions of attendants.
Be safe and have fun!
We care deeply about all our guests, and want everyone to have happy memories that last a lifetime. That is why safety must always come first above and beyond anyone’s desire to participate in a ride, attraction, activity, or area of the Park. In addition, if the Park determines in its sole discretion that you are not able to safely participate in a ride or attraction, we may prevent you from doing so (without any refund or other compensation to you).
Remember – safety is a shared responsibility! The Park can only do so much to keep you safe—it is up to you, as well. We can’t protect people from the consequences of their own reckless or irresponsible behavior. You must act responsibly for your own health and safety, and for that of others.
Finally, if at any time you feel you need help due to an injury or medical concern, please immediately notify a park staff member and ask for help.
Thank you very much for your understanding and cooperation!
Welcome! Our goal is to accommodate our guests with disabilities to the fullest extent possible and in compliance with the law. Most of our attractions and restaurants are accessible to guests with disabilities, including, among others, those using wheelchairs.
If you (or someone you are responsible for) have a particular disability or special need, we encourage you to contact the Park and speak with a guest service associate at least 48 hours in advance of your visit to better assist us in preparing for your visit. If you have a group of disabled persons, a week’s advance notice would greatly help us to better serve you.
Note that the Park does NOT provide medicine, insulin, Epi pens or oxygen tanks, or other medical treatments or devices, other than basic first aid; please plan your visit accordingly.
Guest Services: 860-583-3300 or Click Here.
While the Park complies with federal and state disability and accommodation laws, there may be some rides or attractions, activities, or areas of the Park, which may not be safely accessible to all persons. At the Park, safety is the only consideration that takes precedence over fun! Thrill rides, by their nature, create forces and speeds that may not be acceptable or tolerable to some guests and may cause injury to some riders with known or unknown pre-existing conditions. For your protection, many of the rides and other attractions at the Park incorporate safety systems that are designed to accommodate people with certain characteristics, such as average physical stature and body proportion. These safety systems may place restrictions on the ability of certain individuals to safely experience an attraction.
In general, you should only engage in activities or rides, or participate in certain attractions, if you are in good health and believe that you can safely do so, and only then if you are not under the influence of any drugs or alcohol or other substances which may impair your judgment or ability to safely enjoy a ride or activity. Do not ride if you know or suspect that you may be pregnant, have high blood pressure or other heart condition, neck, back/spine or body problems, motion sickness or balance issues, recent surgery, neurological or vision disorders, conditions affecting coordination and muscle control, seizures or fainting spells, or any other medical condition that may affect your ability to fully enjoy the activity or ride in a safe and controlled manner You should not ride if you have any impairment or condition that would prevent the intended use of seating and safety restraints as provided, or an inability to follow any safety requirement.
Prosthetics, Medical Devices & Ride Safety – Not Permitted. For your safety and the safety of others, riders with medical devices will be prohibited from certain rides (e.g., a cast, or a back brace). Please keep in mind that most amusement or water rides generate forces upon the body, and are therefore or not suitable for people with existing injuries. In other instances, riders may be required to remove medical devices, including half or full-length orthotics, braces, crutches, canes, prosthetics and any other type of medical assistance device that is not permanently affixed to the rider’s body.
These rules are necessary to prevent serious hazards associated with medical devices or prosthetics coming loose—which can result in serious or severe injuries to the rider or other persons. These devices may also cause damage to a ride. These devices may also prevent safety restraints from working as designed, may present hazards with a rider getting in or out of a ride, and interfere with the rider’s ability to maintain a securely safe and proper riding position. We cannot rely on assurances that “my prosthetic won’t come off” -- there is absolutely no means for the Park to verify the reality of that assurance on a case-by-case basis, or to ensure that a prosthetic is so securely attached that it won’t detach during a particular ride experience.
Please speak to a Park manager with any questions or for further clarification on a ride-by-ride basis. If permitted on a ride without the prosthetic device, we ask that you have a friend or family member take possession of the device while you enjoy a ride; if that is not possible, we will try our best to assist you by retaining the device until you have enjoyed your ride (notwithstanding, please understand that we are not a “bailee” and we cannot assume responsible for any devices, nor shall we incur liability for theft, loss or damage).
In addition, please understand that there are some rides where the existence of all limbs may be necessary in order for you to be safely restrained. In such situations, for everyone’s safety, we regret that we cannot allow any such person to go on those rides.
Weather is unpredictable, and can pose certain health and safety hazards. For example, if you are sensitive to heat, you should consider not visiting the Park on a hot day, stay hydrated, and/or limit your time outside. Or, if you have poor mobility or stability, it might be better for you not to come on a wet day where things might be more slippery. Only you can make informed decisions about weather forecasts and whether or not any given day would be appropriate for a Park visit.
Some guidelines for heat:
Animals of any kind (e.g., dogs, cats, rabbits, gerbils, lizards, snakes, pigs, hamsters, turtles, birds, tarantulas, rats, mice, monkeys, ferrets, mini-horses, etc.) are not allowed in the park, except for legally-defined service dogs or as may otherwise be required by law to assist those with disabilities (“disabilities” being defined by the Americans with Disabilities Act or other applicable laws). If you claim to have a legally-qualifying “service dog” you will be required to verify its legitimacy, pursuant to applicable legal requirements which are then in effect. A “service animal” is defined by law, and not by a person’s personal desires. For example, a “companion” animal, or an animal that brings “emotional comfort,” or a dog which serves as “personal security,” does not qualify as a legal “service animal.”
Even if a “service animal” is verified, and allowed to enter the park, please be aware that you are still responsible for controlling it at all times. A service animal is also prohibited from all rides, because rides are built for people, and because animals cannot be safely contained or restrained on amusement rides, they would thereby pose a serious safety hazard. Animals are also prohibited from going into or on any water ride or attractions, because of hygiene concerns, in addition to safety concerns.
Please understand that we may require removal of your service animal from park property if it poses a threat to persons or property, including without limitation, if it is unruly, threatening, aggressive (barking, snarling, biting at patrons, etc.) and/or if you are unable to control your animal at all times.
You must make sure that your service animal has gone to the bathroom before coming to the Park. Once at the Park, if your animal needs to “go,” please do your best to steer the animal to an area off to the side on a grassy area, away from other patrons, if possible. We encourage you to ask a staff member to where your animal might be directed.
It is prohibited to leave animals in a car while patrons enjoy the Park; in such event, animal control (or other government authority) may be called, and your car forcibly entered into, in order to attend to the health or safety needs of an animal. You will have to pay all such costs involved in the rescue of any pet left in a car, and may face animal cruelty charges from local authorities.
Children under 13 years of age may NOT be at the Park without adult supervision. Regardless, we strongly recommend that minors (under 18) be accompanied by an adult. Children 3 and younger are admitted Free of charge.
The Park does not assume any responsibility or liability for unattended minors; children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents/guardians may be held legally liable for all acts of the children under their care. Please make sure that minors act responsibly, and in consideration of others, at all times. For example: No running; no twirling on banisters; no climbing on structures, or sitting on fences; no “horseplay” (e.g., wrestling, gymnastics, playing “tag,” throwing rocks or other items at each other, etc.) especially on rides, ride lines, in food areas or around other guests.
Please remember that the Park is NOT a daycare facility. Anyone choosing to leave their minors at an amusement park is still responsible for them—in no event does the Park assume that responsibility. Minors in violation of Park rules may be ejected or detained, in the Park’s discretion, as evaluated in a case-by-case basis. While the Park may in good faith attempt to contact a minor’s parent/guardian to have them picked up, this is done out of concern and courtesy, but in no event will the Park be held responsible if a minor leaves the Park, or for anything occurring after a minor has left the Park grounds.
We greatly appreciate your help in responsibly monitoring and controlling any minors in your care.
If you cannot locate your child in the Park, our Park staff is here to assist you. Please feel free to alert a staff member who will be happy to assist you in located your child. That said, please note that we do not page guests. We recommend that as you enter the park, you decide on a meeting place should you be separated from any minors under your care.
All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner which is safe for themselves and for others. Violations may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund:
In keeping with a family-friendly environment, the Park prohibits clothing that would tend to be offensive and/or too revealing of one’s body. This includes the following rules, which may also be supplemented on a case-by-case basis as determined by the Park, in its good faith discretion and without further notice:
All of the following are strictly prohibited items which will (minimally) subject the guest to immediate ejection without refund, and which (where appropriate) may result in the Park contacting authorities for law enforcement action, and holding the guest at the Park to await the authorities. Park reserves the right at all times to conduct Bag Checks (and to utilize other security measures, such as metal detectors), and to refuse entry (without refund) to anyone refusing a thorough bag check or to comply with other security measures.
The Park strives to make your experience a happy one, in all respects. Unfortunately, there is no way that we can erase the wicked intent of some people. Therefore, please understand that the Park cannot, and does not, guarantee your personal security or that of your personal property (even if placed in a locker), and in no event will the Park be held liable for your lost, stolen or damaged possessions. If you need to store your possessions, ask the Park about lockers. If you have loose items while wanting to go on a ride, please have a friend or family member hold them or put such possessions in a locker.
All Guests, Team Members and Management must pass through metal detectors at the entrance gate, and all bags, purses and coolers are subject to search. Security will confiscate any item that is prohibited by Connecticut General Law or statute, or in violation of Federal Laws and Regulations. All items will be turned over to the local Police Department for investigation.
It is the unfortunate truth that at any amusement park, or at any place in society, no amount of security can prevent people from acting in a criminal manner if they are intent on so acting. The Park can only try to reasonably watch over the premises and the people therein, and respond in a professional manner to any security threat or incident.
If you experience a security issue, please notify Park staff; we are here to assist you.
Personal. Guests are welcome to take pictures of themselves, their friends and family, their group, and the scenery in general, for their own personal use. However, NO cameras of any kind (including cell phones) are allowed on any ride or attraction, because such items pose a safety hazard.
In addition, no one is permitted to take photographs of others who object, or which violate another’s privacy, rights to publicity, or which are harassing, stalking, or threatening. Image taking or recording is strictly prohibited, under all circumstances, in bathrooms, changing rooms, and locker areas; violators may be held for law enforcement, and are subject to arrest and prosecution.
The Park May Take and Use Images & Video of All Guests. The Park at all times reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Park in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Park property.
Commercial. Commercial photography of any kind is strictly prohibited (including without limitation, still or moving images, modeling shots, student films, comedy routines, documentaries, commercials, TV news, major motion picture films, Internet soap operas, reality TV, actor demo reels, submission videos for reality TV, footage as part of a school project, documentation of stunts and dangerous activities (whether for commercial use or not), promotional videos, music videos, cable programs, etc.), except where prior, written permission has been obtained from the Park’s owner in the form of a contract signed by an executive within Park’s corporate office.
In any event where unauthorized video or images has been uploaded to any social media channel, Park shall have the unrestricted and exclusive right and authority to have such materials removed. Any materials which defame the Park may result in legal action for damages, and the Park shall have absolute right and authority to obtain both temporary and permanent injunctions from the further use or dissemination of such material, in all channels and all mediums of communications, throughout the world, whether now known or hereafter devised, and to obtain all materials and obtain an order for the destruction of all such materials.
Use of drones (in, over, or around the Park), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of the Park or its parent entity). Violations may subject the user to immediate ejection, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to ride operations, Park operations (including electrical facilities), and to the Park’s guests and personnel. Use of drones in, over or around the Park, also constitutes an illegal trespass, an invasion of the Park’s privacy, and a tortious interference to our operations.
The Park has a wide assortment of foods and beverages available, including bottled water. Contact the Park if you desire more specific information not available on these web pages.
Unlimited Beverage Policy: In order to redeem this benefit you must present your Diamond or Platinum season pass at time of beverage redemption, no exceptions. Limit of (1) fountain beverage served per season pass at a time. This benefit is not applicable for Free Bring-A-Buddy Day Passes.
To our guests with food sensitivities, allergies or special dietary needs: Our food outlets prepare and serve products sourced from third parties, which contain peanuts, tree nuts, fish, shellfish, eggs, milk, soy and gluten. Regular kitchen operations involve shared cooking and preparation areas, and food variations may occur to differences in suppliers, ingredient, substations, recipe revisions, and /or preparation at the parks. As such, we regret to inform you that THE PARK CANNOT, AND DOES NOT, MAKE ANY REPRESENTATIONS OR GUARANTIES WHATSOEVER REGARDING THE ALLERGY-FREE CONTENTS OF ANY FOODS OR BEVERAGES, OR THE SAFETY THEREOF (ESPECIALLY WITH REGARD TO ANY ALLERGIES).
Grilling on park property (excluding Bear Creek Campground) is not allowed.
Personal Food, Beverage and Coolers:
In any event, guests may bring personal foods into the park, to the extent that they are medically necessary (e.g., for diabetics, baby formula for infants, gluten-free foods, or allergy-safe foods for allergies).
Stay Hydrated During Your Visit! For your convenience water fountains can be found near the following areas throughout the park as well as at any food location: Saw Mill Plunge, Pink's( Water Bottle Refill Machine), Johnny Rockets, Chuckles Fun Stuff & by the Little Critters attraction in Kiddie Land. We allow 1 sealed non-alcoholic beverage to be brought in per guest and encourage guests to bring in reusable water bottles to fill at re-fillable water bottle stations. Drinks in cans or glass bottles are not permitted.
Check back for additional park Food & Beverage restrictions.
The Park welcomes all breastfeeding mothers and their children and (in accordance with applicable law) does not discriminate against breastfeeding mothers. Park staff may approach a breastfeeding mother to offer a more shaded or private area to breastfeed, but we only do so in a sincere attempt to provide a breastfeeding mother with more comfort or privacy if she so desires it; we will never demand that a breastfeeding mother must relocate, nor do we discourage a mother from breastfeeding wherever she has a right to be.
The Park does not allow any non-amusement park activities by guests, including without limitation, political activities, fundraising, organized or group religious practices or rituals, demonstrations, exercise classes, athletic team practices, unauthorized commercial activities, or protests, anywhere on-site, nor anywhere outside the Park’s perimeter where such activities may interfere with Park operations, guest attendance or enjoyment, or traffic flow into/out of/around the Park, or which would compromise safety and security. At a minimum, any protests/demonstrations must be outside of the Park’s property and at least 500 feet away from all Park entrances/exits. Anyone violating this rule on or within Park property will be subject to immediate removal from Park premises.
Questions or Need Additional Help?
For information on rides, lockers, ride accessibility, wheelchair rentals, booking group events, and other information, you can contact the Park at 860-583-3300 or Click Here.
Thank you for your patronage. We look forward to making your visit thrilling, joyous, and filled with happy memories!